FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions

Your questions about our service

Dear customers and help them in list we here frequently asked questions our customers with the associated response. Please refer to the abbreviations:

Question (F) and answer (A).

▪ How do we deliver orders within Germany?
▪ Express 24-hour service (domestic)
▪ contractors & Purchase Agreement
▪ How do I order?
▪ How do I pay at home?
▪ account numbers
▪ Return and Withdrawal
▪ packaging
▪ Complaints & Returns
▪ Privacy
▪ Customer advice
 
F => How we deliver orders within Germany?

We deliver via DHL (German Parcel) to your home address! Shipments to PO boxes and general delivery are not possible. Shipments to pack stations, of course, handled by us. The postage and packaging fee is 7.90 EUR for each order. Some products are also free delivery. These are marked as free shipping. Subsequent deliveries will be sent free of postage and packing free of us. Orders will only be delivered if all previous orders have been paid. The commodity remains until the complete payment property of the company Arte Andino. The exact shipping information and fees for each payment methods please refer to our delivery and payment.
 
F => Express 24-hour service within Germany?

This is how it's done:
1. Find out your personal items and write down the product name
2. Number data ready place. Possible payment methods are PayPal (at: paypal@panamahut.eu) or credit card (Visa / Mastercard / AMEX / Diners / American espres)
3. Call us! Stock status inquiry and ordering on 0049 951 180 71 66 or mobile: 0049 176 470 3 8284 (Mon-Fri 8-17 pm) and Pay online the desired product plus Express Shipping.

You receive your order just one day after dispatch. The items for an express shipment must be directly in stock, therefore a telephone stock query is necessary. For all delivery addresses in Germany we offer this Express Shipping. For this service we charge delivery Monday - Friday via UPS Express 19.95 EUR (including 7,90 EUR Shipping package) or delivery on Saturday before 12 am via DHL Express - 37.00 EUR (including 7,90 EUR Shipping Packages).
 
F => Express 72-hour service within Europe mainland?

This is how it's done:
1. Find out your personal items and write down the product name
2. Number data ready place. Possible payment methods are PayPal (at: paypal@panamahut.eu) or credit card (Visa / Mastercard / AMEX / Diners / American espres)
3. Call us! Stock status inquiry and ordering on 0049 951 180 71 66 or mobile: 0049 176 470 3 8284 (Mon-Fri 8-17 pm), and Pay online the desired product plus Express Shipping.

You receive your order already three days after dispatch. The items for an express shipment must be directly in stock, therefore a telephone stock query is necessary. can delivery to all addresses within Europ Oak mainland where UPS we offer this Express Shipping. For this service we charge delivery Monday - Friday via UPS Express 36.95 EUR (including 7,90 EUR Shipping package) or delivery on Saturdays is not possible.
 
F => Express 72-hour service within Europe ISLAND?

This is how it's done:
1. Find out your personal items and write down the product name
2. Number data ready place. Possible payment methods are PayPal (at: paypal@panamahut.eu) or credit card (Visa / Mastercard / AMEX / Diners / American espres)
3. Call us! Stock status inquiry and ordering on 0049 951 180 71 66 or mobile: 0049 176 470 3 8284 (Mon-Fri 8-17 pm), and Pay online the desired product plus Express Shipping.

You receive your order already three days after dispatch. The items for an express shipment must be directly in stock, therefore a telephone stock query is necessary. can delivery to all addresses within Europ Oak mainland where UPS we offer this Express Shipping. For this service we charge delivery Monday - Friday via UPS Express 36.95 EUR (including 7,90 EUR Shipping package) or delivery on Saturdays is not possible.
 
F => In the Model TUIS ESPECIAL Is at Hutkante a "piping" on sewn or is this intertwined in yourself?

 
A => In all our hut Hutkante are interwoven in itself. The exception are the following products: EUROPEO ESPECIAL, AUSTIN, GOLF CAP and HABANA.Bei of Habana model is the brim, bordered with a Stof, the same color as the Risp band. In the other is the actual Hutkante genäh.
 
 
F => Would it be possible to avoid to fill hat on the handle body with silicone break a?

 
A => YES !! and it is a service for our customers for free. But please note that since the Ordered by Ihen hat is treated as a special order and a Rüechgabe is no longer possible. Since the silicone can not be meher getrend of the hat.
 
 
F => what size you recommend at a head circumference of 57.7 cm to have a pleasant seat of the hat?

A => In general, it ranges half the size, saith half centimeters of space to create a pleasant seat of the hat to have, which is also recommended because of the hat works as a natural product, something like wood also. However, everything is a matter of taste, some customers want a little harder than pleasantly have the hat. Your case would I empfelen round up => 58 cm. because as only half or vole hat size offer as tolerance for round.

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